Privacy and Data Protection Policy

Alfa Omega Auto Repair ("we," "our," "us") is committed to safeguarding the privacy and personal data of our customers. This Privacy and Data Protection Policy ("Policy") outlines the types of information we collect, how we use, store, and protect that information, and the rights you have regarding your personal data. This Policy applies to our website (https://alfaomega-autorepair.com) and any services we provide through it.

1. Information We Collect

1.1 Personal Data

We collect personal data that you voluntarily provide to us when you book an appointment or interact with our website. The personal data we may collect includes:

• Full Name: To identify and personalize your service.
• Email Address: To communicate with you regarding your appointments and services.
• Service Date: To schedule your appointment and allocate resources accordingly.
• Service Type: To understand the services you require and prepare for your visit.
• Special Requests: To cater to any specific needs or preferences you may have.

1.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP Address: To identify your location and provide region-specific content.
• Browser Type and Version: To ensure compatibility and optimize your browsing experience.
• Pages Visited and Time Spent: To analyze user behavior and improve our website.
• Cookies and Similar Technologies: To enhance your experience and track your interactions with our website.

2. How We Use Your Information

2.1 Purposes of Processing

We use your personal data for the following purposes:

• Service Delivery: To schedule and manage your appointments and to provide the requested services.
• Communication: To send you confirmations, reminders, and updates regarding your appointments and services.
• Customer Support: To respond to your inquiries and provide support.
• Improvement of Services: To analyze your feedback and interactions to enhance our offerings.
• Legal Compliance: To comply with legal obligations and regulatory requirements.

2.2 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide us with your personal data for specific purposes, such as booking an appointment.
• Contractual Necessity: To fulfill our contractual obligations to you, such as providing the services you have requested.
• Legitimate Interests: To pursue our legitimate interests, such as improving our services and securing our website, provided that your rights and interests do not override those interests.
• Legal Obligation: To comply with applicable laws and regulations.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job duties.
• Data Minimization: We collect only the data necessary for the purposes outlined in this Policy.
• Regular Audits: We conduct regular audits and assessments to identify and address potential vulnerabilities in our data protection practices.

4. Sharing Your Information

4.1 Third-Party Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.

4.2 Legal Requirements

We may disclose your personal data if required by law, such as to comply with a subpoena, legal process, or other governmental request, or to protect the rights, property, or safety of Alfa Omega Auto Repair, our customers, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and provide you with the opportunity to opt-out if your personal data will be used contrary to this Policy.

5. Your Rights

5.1 Right to Access

You have the right to request access to the personal data we hold about you, including information about how your data is being processed and for what purposes.

5.2 Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data. If you believe that any information we hold about you is incorrect, please contact us to have it updated.

5.3 Right to Erasure ("Right to be Forgotten")

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

5.4 Right to Restrict Processing

You have the right to request the restriction of the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to the processing.

5.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

5.6 Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes or when processing is based on our legitimate interests.

5.7 Right to Withdraw Consent

If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

5.8 Right to Lodge a Complaint

If you believe that your rights under data protection laws have been violated, you have the right to lodge a complaint with a supervisory authority, such as the Texas Attorney General's Office or the Federal Trade Commission (FTC).

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. The retention period depends on the nature of the data and the purposes for which it is processed. Once the retention period has expired, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and personalize content. Our Cookie Policy provides detailed information on how we use these technologies and how you can manage your preferences.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from those in your country. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

9. Compliance with Texas Regulations

Our privacy practices comply with applicable state and federal laws, including those specific to Texas. We adhere to the Texas Business and Commerce Code, which governs the collection, use, and protection of personal data. We also comply with the Texas Identity Theft Enforcement and Protection Act, which requires businesses to implement and maintain reasonable procedures to protect personal data from unauthorized access and misuse.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete that information as soon as possible.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Policy on our website and indicating the date of the latest revision. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy and Data Protection Policy, or if you wish to exercise any of your rights, please contact us at:

Alfa Omega Auto Repair
Email: info@alfaomega-autorepair.com
Address: 3415 Vivian Rd #1, Houston, TX
Phone: +1 281-608-4427